Are you using PC or MAC (computer) ?
- Then you need to use a web browser with Flash installed (Edge, Internet Explorer, Safari, Firefox)
Are you using iPhone or iPad ?
- Then you have to download and use the Puffin Browser App from App Store Download Puffin for iPhone/iPad (App Store)
Are you using an Android phone or pad (e.g. Samsung) ?
- Then you have to download and use the Puffin Browser App for Android from Google Play Download Puffin for Android (Google Play)
There is a problem with Webcam when using Google Chrome. Until it's fixed, download and use Firefox instead: Download Firefox
In addition, you need to download Flash here: Download Flash